Hi, I'm Tomi 

I've spent 10+ years building, fixing, and teaching WordPress, and I genuinely love it.

WordPress Specialist & Customer Support Professional helping people turn their publishing and commerce goals into reality.

View my work 
Contact me 

10+

Years

50+

Sites Built

30+

Clients Supported

99.9%

Uptime

From Building My First Site to Running a Media Platform

I started with WordPress in 2013, teaching myself theme customization, design, development, and PHP while building websites for local businesses. What began as a technical curiosity became a genuine passion for helping people tell their stories and grow their businesses through the open web.

Today, I:

• Run Susinsight.com, a WordPress-based sustainability journalism platform where I handle everything from hosting configuration to security management, content workflows to performance optimization.
• Support 30+ clients across technology, media, sustainability, and e-commerce sectors with ongoing WordPress maintenance, troubleshooting, and strategic guidance.
• Mentor emerging designers and developers on WordPress best practices, helping them build confidence in managing complex projects.
• Teach and train teams on content management, platform optimization, and digital workflows that improve efficiency.

What excites me most? That moment when someone goes from "I can't figure this out" to "Oh, now I get it!"—whether it's a client finally understanding how to manage their own content, or a mentee successfully deploying their first custom WordPress solution.

 WordPress Development
 WooCommerce
 Theme Customization

 Plugin Configuration
 Troubleshooting
 Performance Optimization

 Security Management
 Training & Support
 Technical Documentation

 WordPress Technical Expertise

• Site architecture & configuration
• Theme development & customization
• Plugin selection, integration & troubleshooting
• Performance optimization (caching, CDN, image optimization)
• Security hardening & maintenance
• Migration & backup solutions
• WooCommerce setup & support
• Multisite administration

 Customer Support & Success

• Technical troubleshooting & problem resolution
• Customer education & training
• Clear written & verbal communication
• Documentation & knowledge base development
• User onboarding & retention strategies
• Proactive issue identification
• Stakeholder management
• Building trust across technical & non-technical audiences

 Cross-Functional Collaboration

• Remote-first work for 10+ years
• Cross-cultural communication (worked with clients/teams in US, UK, EU, Africa)
• Asynchronous collaboration via Slack, email, project management tools
• Technical documentation that empowers teams
• Mentorship & knowledge sharing
• Translating complex technical concepts into accessible guidance

I Believe Great Support Is About People, Not Just Problems

Technical issues are rarely just technical. Behind every support ticket is someone trying to accomplish something important to them: publish a story, launch a product, grow their business, or simply make their site work the way they need it to.

My approach:

1. Listen first - Understand the real problem, not just the symptoms.
2. Explain clearly - Technical concepts in plain language, always.
3. Empower, don't just fix - Help people learn so they can solve similar issues themselves.
4. Follow through - Check back to make sure solutions actually work.
5. Stay curious - Every problem is a chance to learn something new.

Real Support Examples:

"Your explanation finally made it click"
Spent 30 minutes on a call walking a client through WordPress REST API concepts so they could understand why their integration wasn't working. They later told me it was the clearest technical explanation they'd ever received.

"You saved our launch"
Client's e-commerce site went down 2 hours before a major product launch. Diagnosed a plugin conflict, implemented a fix, tested thoroughly, and got them back online with 45 minutes to spare.

"I can actually manage this myself now"
Trained a nonprofit team on content workflows and basic troubleshooting. Six months later, they're publishing confidently and only reach out for genuinely complex issues.

Susinsight

Role: Co-Founder/Publisher & Platform Lead

Challenge: Build a WordPress-based sustainability media platform that supports high-traffic content, complex data visualization, and multi‑author workflows, while remaining accessible to a non‑technical editorial team.

What I Did:

• Architected the WordPress stack (hosting, theme, plugins) from the ground up.
• Implemented caching, CDN, and image optimization, improving page speed by 40%.
• Built custom editorial workflows and training that increased publishing efficiency by 30%.
• Managed security, backups, troubleshooting, and performance monitoring.
• Provided ongoing support and documentation to enable self‑service publishing.

Tech Stack: WordPress, Custom Theme Customization, Advanced Custom Fields, Super Page Cache, Cloudflare CDN, Google Analytics, etc.

Outcomes:

• 99.9% uptime over 2 years.
• 25% increase in audience engagement.
• Zero data loss incidents.
• Editorial team can publish independently.

Visit Susinsight 

Culerson

Role: WordPress Developer & Digital Strategist

Challenge: Launch a credible, enterprise-ready site for a minority-owned renewable energy consultancy, clearly communicating complex technical services to attract enterprise clients.

What I Did:

• Led end-to-end site delivery: content strategy, brand identity, design, development, and maintenance.
• Structured information architecture to make DERMS, AI analytics, and microgrid design accessible to both technical and non-technical audiences.
• Implemented responsive design across devices and integrated a thought leadership blog.
• Configured SEO and analytics; trained the team for independent content updates.

Tech Stack: WordPress, Custom Theme Modification, Responsive Design, SEO Optimization, Google Analytics

Outcome:

• Established market credibility for minority-owned energy consultancy with professional web presence

Visit Culerson 

Fairbnb

Role: Design & WordPress Consultant

Challenge: Improve discovery and booking flows while clarifying "community impact" messaging for a sustainable travel marketplace competing with Airbnb.

What I Did:

• Optimized WordPress/WooCommerce checkout to reduce friction; improved payment gateway error handling and user guidance.
• Refined verbal identity and content structure to communicate sustainability values more clearly.
• Delivered mobile performance optimizations while collaborating asynchronously with an international team (Italy, US, UK).

Outcomes: 22% increase in bookings for community-impact certified properties.

Visit Fairbnb 

Ventures Park

Role: WordPress Developer & UX Designer

Challenge: Revamp the web experience for a curated co-working space in Abuja, Nigeria, to showcase facilities, drive membership conversions, and enable bookings for plans and event spaces.

What I Did:

• Conducted UX audit of existing site; rebuilt with a visual-first approach emphasizing space photography and facility highlights.
• Restructured content architecture creating clear user journeys for different audience segments (individual members, teams, event organizers).
• Designed custom page templates for key conversion paths: Plans, Event Spaces, Book a Tour, Join Community.
• Implemented responsive, accessible frontend with attention to performance optimization.
• Created brand style guide covering color schemes, typography, tone of voice, and messaging.
• Collaborated with project manager and backend developer from Crackle Labs for smooth technical integration.

Tech Stack: WordPress, Custom Frontend Development, Responsive Design, UX/UI Design, Style Guide Development

Outcomes: Delivered measurable increase in community member sign-ups within weeks of launch, with streamlined booking processes enhancing conversion rates.

Knorr Force for Good

Role: WordPress Developer & Campaign Microsite Builder

Challenge: Build a public health awareness microsite for Unilever's Knorr brand addressing iron deficiency among Nigerian women, serving as a training portal for NYSC volunteers nationwide.

What I Did:

• Developed WordPress portal for Brooks & Blake (PR agency) enabling NYSC volunteers ("Force for Good Champions") to register, receive unique IDs, and access training materials.
• Built video hosting and content distribution system allowing volunteers to download training materials for offline community use.
• Implemented upload functionality for volunteers to document community engagements through photos and videos.
• Designed social sharing features encouraging volunteers to amplify campaign reach through personal networks.
• Optimized for low-bandwidth environments ensuring accessibility across Nigeria including remote areas.
• Applied Knorr brand colors and design language creating cohesive brand experience.

Tech Stack: WordPress, Custom Portal Development, Video Hosting Integration, User Registration System, Social Sharing Features

Outcomes: Successfully enabled nationwide volunteer coordination and training delivery across all Nigerian states, supporting campaign reaching 20 million people.

Context: Campaign addressed critical public health issue: 49% of Nigerian women of reproductive age have anemia. Volunteers organized community gatherings educating mothers and teenage daughters on iron deficiency and Knorr Green Food Steps.

Client WordPress Support

Role: WordPress Consultant & Technical Support Specialist

Challenge: Provide ongoing WordPress maintenance, troubleshooting, and optimization for 30+ clients across diverse industries with varying technical needs.

What I Do:

• Security: Regular updates, malware scanning, hardening, and emergency response for hacked sites.
• Performance: Site speed audits, caching configuration, database optimization, image compression.
• Troubleshooting: Plugin conflicts, theme issues, server errors, payment gateway problems, email deliverability.
• Training & Documentation: Creating guides, video tutorials, and one-on-one training sessions.
• Strategic Guidance: Plugin recommendations, hosting advice, SEO best practices, content workflow optimization.

Outcomes:

• Recovered hacked client site, implemented security hardening, and trained client on prevention (client quote: "You didn't just fix it, you helped me understand how to keep it safe").
• Resolved complex WooCommerce checkout issue, preventing thousands in lost revenue.
• Migrated 5+ sites to new hosting with zero downtime and 60% performance improvement.

Client Industries: EdTech, Real Estate, PR/Marketing, Nonprofits, E-commerce, Professional Services, Energy, Data Infrastructure.

Let’s Build Something Your Customers Love

If you’re looking to improve conversions, speed, and reliability, I can help from strategy and design to WordPress development and support.

Share your challenge, and I’ll propose practical next steps and a clear timeline.

Shoot me an email 